CUSTOMER SERVICE

Happy Thursday people. There are some things going on at present that reminds me of how important Customer Service can be to the sustainability of all of our companies.
Not only is it important that all of us provide outstanding products to our customers but also maintain a level of Customer Service that should not be surpassed by our competition. Although I personally would hope that everyone receives great customer service no matter where they purchase, sometimes for one reason or another some companies have or strive to maintain the minimum levels of Great Customer Service. I don't know if this trend is because of profitability, quality of workers, time it takes to accomplish this or what? I just know that personally for us at Vend Northwest this has always been the owners "pet peeve" and the rest of us as a company diligently work very hard at making sure that we do not "cross" their paths on this standard.
A lot of times customers are even willing to pay a little more just for the peace of mind knowing that they are working with a company that truly "has their back". This is also one of the reasons I chose the tag line "Taking Business Personally One Customer At A Time". It really does sum up Vend Northwest perfectly. When dealing with even the most "difficult" customers it is important to realize and remember that they too make your paycheck possible and they deserve the same level of respect and service as your "easiest" customer. We can all sell a cracker or bag of chips to somebody but it is a totally different feeling when a customer actively searches YOU out to buy their product from you solely because of your reputation for understanding and caring about them, your customer.
Anyway I just wanted to quickly remind us all of how important maintaining customer service was to the prosperity of our business's.
On another note, My wedding is 10 days from today and i can't even think straight i have so much going on!! A lot of you i will see at the wedding and the rest of you i wanted to thank for all of the well wishes and prayers that you have given to me regarding the event! (i might not remember to thank you later) :-)

Regards
Curt Wokal