TIME TO STEP UP THE CUSTOMER SERVICE

I wanted all of you to know that we here at Vend Northwest are very passionate about our industry and want to share that passion with all of you.
  We understand that EVERYBODY is going through some sort of difficulty at any givin' time and want you all to know that we are here to help you through it and really be a partner to you in your business.
 The more we help each other, the more knowledge we all will have to help with the next time we encounter difficulties. I tend to think of the relationships as a sort of Association without the fees! There is definitely power and knowledge in numbers.
 Don't be afraid to ask, that is what "Full Line" Distributor is all about. We are here for whatever and whenever you need us.From New Products to helping you find the right equipment!!

Keep up the good fight people and give your customers an amazing vending experience!!!   Curt

WORKING TOGETHER ALWAYS

Whether we like to admit it or not, we all need a little help at one time or another. This is especially true in an industry that is as competitive as ours. I complain sometimes about how much of a "cut" the Manufacturers Brokers get from the product that you and I purchase but truth be told they are an integral part of the process in our industry, they (not all of them) have their finger on the pulse of the customers and actually sometimes can act as an agent of yours even though they are not allowed. Them just being there in front of the customer and possibly mentioning your companies name as a source where to purchase their products. This also works in the reverse for the Manufacturer, by having those guys out there they have a conduit between themselves and the sometimes ill mannered customers. Today I realized that we can't do this alone it takes a lot of "chain links" in the right positions to make a good company great! Always remember this when you are deciding which bridges to burn and which ones to fortify. You/we/us/me/them need every possible opportunity and guidance that will push or lead us in the direction of success. To all of my colleagues in the industry that feel as passionate about Vending and customer service as I do, I thank all of you from the bottom of my heart and look forward to all of our continued success!!! Curt

Curtis Wokal Operations Manager Vend NW Dist.