Whatever happened to Moderation?

It seems today that most people need help from the government in selecting food options for a snack, at least from Vending Machines! Or at least that seems to be what we are being told. The move to let people know how awful the choices have been in Vending Machines today, makes me wonder “Whatever happened to Moderation”? It’s funny to ask around the office what snack or mid meal morsel gets people through the day. Some like it salty, some just need a apple, some like a candy bar or a granola bar or trail mix. We are all different in the individual needs of our personal chemistry.

Why have vending machines become such a scapegoat for some of the bigger issues we have in society? Too much of anything is rarely a good thing, but with moderation and balance there are many things we can enjoy in life.

Thanks again for all your support!

Steve Fischer

President

CUSTOMER SERVICE

Happy Thursday people. There are some things going on at present that reminds me of how important Customer Service can be to the sustainability of all of our companies.
Not only is it important that all of us provide outstanding products to our customers but also maintain a level of Customer Service that should not be surpassed by our competition. Although I personally would hope that everyone receives great customer service no matter where they purchase, sometimes for one reason or another some companies have or strive to maintain the minimum levels of Great Customer Service. I don't know if this trend is because of profitability, quality of workers, time it takes to accomplish this or what? I just know that personally for us at Vend Northwest this has always been the owners "pet peeve" and the rest of us as a company diligently work very hard at making sure that we do not "cross" their paths on this standard.
A lot of times customers are even willing to pay a little more just for the peace of mind knowing that they are working with a company that truly "has their back". This is also one of the reasons I chose the tag line "Taking Business Personally One Customer At A Time". It really does sum up Vend Northwest perfectly. When dealing with even the most "difficult" customers it is important to realize and remember that they too make your paycheck possible and they deserve the same level of respect and service as your "easiest" customer. We can all sell a cracker or bag of chips to somebody but it is a totally different feeling when a customer actively searches YOU out to buy their product from you solely because of your reputation for understanding and caring about them, your customer.
Anyway I just wanted to quickly remind us all of how important maintaining customer service was to the prosperity of our business's.
On another note, My wedding is 10 days from today and i can't even think straight i have so much going on!! A lot of you i will see at the wedding and the rest of you i wanted to thank for all of the well wishes and prayers that you have given to me regarding the event! (i might not remember to thank you later) :-)

Regards
Curt Wokal

MOVING PRODUCT AROUND

Now is a great time to start moving product around from one machine to another, especially in "school" related machines as these types of institutions will soon be out for summer break and why spend the money on new product when the product in these machines are still good.
This can save hundreds of dollars to your bottom line and help you potentially move some product that typically doesn't go so well.
This is just me trying to save our customers some money. This is also always a good idea when you have product in some machines that isn't moving. Swap into another one and another and another till you find the perfect fit for that product!!

Curt

Curtis Wokal Operations Manager Vend NW Dist.

Short Video Of Warehouse

Hey Guys, here is a short clip of our cash&carry warehouse in portland,Or 12505 NE Marx St. 97230